Frequently Asked Questions

No. In New Zealand, you always have the right to choose your own repairer, even if your insurance company recommends or suggests a preferred repairer.

Mills Collision Repair Centre works with all major insurers, and you can request that your vehicle is repaired by us. Choosing an experienced, independent repairer helps ensure your vehicle is repaired correctly using appropriate repair methods through our Collision Repairs service.

Repair timelines vary depending on the extent of the damage, availability of parts, and whether structural repairs are required.

Minor repairs may take only a few days, while more complex repairs take longer. Once your vehicle has been assessed through our Collision Repairs process, we’ll provide a clear repair plan and keep you informed throughout.

Yes. Mills Collision Repair Centre is fully equipped and trained to carry out structural collision repairs using manufacturer-approved measuring systems and repair methods.

Structural repairs are completed as part of our Collision Repairs service to ensure your vehicle’s safety systems and structural integrity are restored correctly.

Yes. We are experienced in repairing hybrid and electric vehicles, including those with advanced safety systems and modern construction materials.

Our technicians receive ongoing training to stay current with evolving vehicle technologies, including EV safety requirements, battery protection zones, and manufacturer repair procedures.

If you’ve been involved in an accident:

1. Ensure everyone is safe and call emergency services if required

2. Exchange details with the other driver(s)

3. Take photos of the vehicles and scene if safe to do so

4. If your vehicle is not safe to drive, arrange vehicle recovery

5. Contact Mills Collision Repair Centre as soon as possible

Once your vehicle has been recovered, we can assess it and advise whether Collision Repairs or other services are required.

Yes. We regularly work with insurance companies and can assist by:

• providing repair assessments

• explaining repair requirements

• liaising with insurers on your behalf

Insurance-related repairs are managed through our Collision Repairs service, ensuring repairs meet manufacturer and safety requirements rather than insurer shortcuts.

When repairs are completed using manufacturer-approved repair methods and genuine or approved parts, your vehicle’s warranty is not affected.

Mills Collision Repair Centre follows manufacturer repair procedures to ensure safety systems, structure, and finishes are restored correctly.

All warranty-safe repairs are completed through our Collision Repairs service using approved procedures.

Yes. If your vehicle is not safe to drive, we can arrange Vehicle Recovery to transport it safely to our Hamilton repair facility and avoid unnecessary delays.

Recovered vehicles can then be assessed for Collision Repairs, Paintless Dent Removal, or Automotive Refinishing, depending on the damage.

Yes. All repairs carried out at Mills Collision Repair Centre are backed by a lifetime workmanship guarantee, giving you confidence that your vehicle has been repaired correctly and to a high standard.